Shipping & Returns

SHIPPING

Current shipping rates:

  • orders over $50 ship FREE
  • orders under $50 ship for $10

Automatic discounts:

  • 10% off orders over $100
  • 20% off orders over $200

Delivery to United States only.

Most orders ship within 1-2 business days. During warm weather, however, I may hold orders until the following Monday to minimize transit times.

Orders ship via USPS, UPS, or FedEx and typically reach you within 2-4 business days of shipping. You will receive a tracking number when your order ships.

Please note that pandemic-related delays remain common with all carriers. I cannot guarantee delivery on or by a certain date, even with express services, as the carriers themselves have suspended their guarantees. I am making every effort to maintain prompt service without raising prices, and appreciate your patience with any carrier delays. If you have questions or concerns, please contact me.

Warm weather: when temperatures are warm enough (~75F+) to put chocolate at risk of melting in transit or on delivery day, we will ship with insulation/cooling packs AND avoid shipping late in the week to minimize transit time. You do not need to request special warm weather service; we check the forecast for every order and ship accordingly. During periods of warm weather, we also strongly recommend shipping to a location where someone can receive the package right away, or where delivery occurs indoors (like an office or PO Box).

Madison, WI area: we are delivering some local orders directly. In this case, you will be emailed a delivery time instead of a tracking number. You don't need to be present at delivery and we'll let you know when it's complete. Expect delivery within 1-2 business days of ordering. See below for local pickup info.

Putting it all together, please allow up to 5-7 business days from order date to delivery date, although it's usually faster.

If you need an order more quickly, contact me for a custom shipping quote.

 

LOCAL PICKUP

We are offering local customers free curbside pickup at the factory, by appointment. 

It's easy: order from our web store any time and choose local pickup at checkout. We'll email you to arrange a pickup time at our facility at 931 E Main St in Madison, WI. When you arrive, call or text, and we'll bring your order out to your car or person.

We'll provide complete pickup details when arranging your personal pickup appointment. Please wait for the email before visiting us.

Note that the local pickup option is only visible when you enter a local shipping zip code. If you're visiting from out of the area and want to pick up, you can enter 53703 as the shipping zip or simply let us know you'd like to pick up in the order notes and we can remove any shipping charges.

If you have questions about the pickup process, contact me.

 

GIFT ORDERS

Ordering a gift? Yes, you can:

  • Ship directly to the recipient. Just enter their address as the shipping address when you place the order.
  • Add a gift note. Write your note in the order notes field during checkout. We will print it and add it to the box.
  • Request a shipping delay. If you'd like us to wait to ship (until a closer to a birthday, holiday, etc.), please ask in the order notes. Keep in mind that due to fluctuations in weather and transit times, we are unable to guarantee a specific delivery day.

For larger gift orders such as wedding favors or corporate gifts, please contact me.

 

RETURNS

Because chocolate is a food product, in the interest of food safety, all sales are final.

Of course, if you experience a problem with your order, please contact me and I will gladly work with you to make it right.

Warm-weather reminder: chocolate requires special care because it can melt. I can guarantee that your chocolate will be safe from melting until it is delivered, but once it leaves the carrier's hands, it is up to the recipient to keep it safe. Therefore, when temperatures at the destination will be above 75 degrees F, please be sure to ship to a place where someone can receive the package right away, or where delivery occurs indoors (like an office or PO Box).

For more information about keeping your chocolate safe once it's inside, see my FAQ page.

 

TERMS OF SERVICE | PRIVACY POLICY